Service Coordinator
Mississauga, Ontario
Full-time, Permanent
Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the worlds most innovative and diversified companies.
Thermo King Eastern Canada sells services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We are a fast growing company looking to add an exceptional individual to join our winning team.
The Service Coordinator position is an excellent opportunity for a meticulous individual who has a natural ability to build strong customer relationships, seize opportunities and exceed objectives.
- Paid Vacation
- Life & Dependent Life Insurance
- Long Term Disability and AD&D
- Competitive Medical, Dental, and Vision Insurance Package
- Employee & Family Assistance Program
- RRSP Program
- Career Advancement Opportunities & Training
- Referral Bonus Program
SHIFT TIME: Monday to Friday 9:30 am to 6:00pm
RESPONSIBILITIES WOULD INCLUDE:
- Dispatch for road service techs
- Customer Service Rep for front counter
- Ingate an out gate units for service and installs
- Dispatch for shunter Liaison for service vehicles
- Arrange service for vehicle and provide vendors with PO#
- Track any road service projects on spreadsheets
- Maintains customer rapport by explaining estimates and obtaining customer’s approval of estimates along with obtaining customer PO#’s
- Other duties as assigned
THE SUCCESSFUL CANDIDATE WILL HAVE…
- High school diploma or equivalent preferred
- 2 years Administrative/Customer Service Experience required
- Bilingual (French and English) will be an asset
- Experience using Microsoft Office
- Excellent interpersonal communication skills
- Ability to use judgment and tact when dealing with general inquiries
- Ability to handle a high volume of work in fast-paced challenging environment
- Accurate data entry
- Excellent customer service skills
- Strategic problem solving skills
At Thermo King we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.
We thank all applicants; however, only those selected for an interview will be contacted. Upon request, disability-related accommodations are available for all candidates in the selection process.