Service Coordinator
Location: Netherhart Rd – Mississauga
Reports to: Service Manager
Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the worlds most innovative and diversified companies.
Thermo King Eastern Canada sells services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We are a fast growing company looking for a dedicated Service Coordinator to join our winning team in Mississauga. We sell, service, and recondition all major brands of transport refrigeration equipment and are committed to delivering the highest level of service to our customers.
As a Service Coordinator, you’ll play a key role in helping us maintain our exceptional customer relationships while driving operational success. This position is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment. If you’re looking for an exciting opportunity to advance your career, Thermo King Eastern Canada is the place to be!
At Thermo King, we prioritize the well-being of our employees, offering a range of benefits to support a healthy work-life balance:
- Paid Vacation
- Comprehensive Insurance: Life, Dependent Life, Long-Term Disability,
- AD&D, Medical, Dental & Vision
- Employee & Family Assistance Program
- RRSP Program
- Career Development & Training
- Referral Bonus Program
Key Responsibilities:
- Dispatching road service technicians and coordinating their schedules
- Act as the Customer Service Representative at the front counter
- Manage ingate and outgate units for service and installations
- Dispatch shunter vehicles and coordinate with service vehicles
- Organize service for vehicles and issue PO#s to vendors
- Track road service projects using spreadsheets
- Maintain strong customer relationships by explaining estimates, obtaining customer approvals, and managing customer PO#s
- Perform additional tasks as assigned
Qualifications:
- High School Diploma or equivalent (preferred)
- Minimum 2 years of administrative or customer service experience
- Bilingual in French and English (asset)
- Proficient in Microsoft Office
- Strong interpersonal communication skills
- Ability to use judgment and tact when dealing with inquiries
- Ability to manage a high volume of work in a fast-paced environment
- Accurate data entry skills
- Exceptional customer service and strategic problem-solving abilities
Why Thermo King?
At Thermo King Eastern Canada, we believe our success is driven by our team members. We offer a supportive work environment, ongoing training, and career advancement opportunities to help you grow professionally. Join a company that values innovation, teamwork, and commitment to excellence!
Ready to Join Our Team?
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Disability-related accommodations are available upon request throughout the selection process.
Apply today and be part of a dynamic, fast-growing team at Thermo King Eastern Canada!
