Remote Operating Center

Remote Operating Center (ROC) provides a layer of proactive insight and guidance when transporting temperature-sensitive cargo.  Utilizing a state-of-the-art algorithm ROC can predict potential breakdowns before they happen, with 24/7 remote monitoring and guided response.

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Remote Resolution Team

Transport Refrigeration Unit (TRU) alarms can indicate a wide range of issues; some can wait, while others require immediate action. Thermo King’s Remote Operating Center is an integrated approach that utilizes cutting-edge technology combined with our specialized team to identify alarms, prioritize them, and put a plan of action into motion.

Cold-chain technology like Remote Operating Center helps improve sustainability by assisting in reducing in-transit food spoilage. Our proactive real-time monitoring network guide fleet managers and drivers through problems to resolution. Critical issues are quickly addressed to minimize downtime, improve operational efficiency and avoid lost loads and revenue.

24/7 Real-time on-the-road support with remote monitoring

  • Remote Operating Center utilizes the TracKing® ConnectedSuite™ platform managed and operated by Thermo King temperature controlled professionals.
  • Two-way enhanced communication and notifications with the ROC team identifies alarms
  • Best-practices responses are documented in a database.
  • Remote diagnosis coordinates corrective through to remediation.
  • Smart routing identifies the issue and directs the driver to the closest dealership/branch that has the time, parts and Thermo King certified technicians to complete the work. 
  • Weekly/monthly fleet reports track events and use the data to optimize fleet operations.

Predictive analytics

Our revolutionary algorithm can predict many of the most common TRU failures days or weeks before they occur.  Repairs and maintenance can be scheduled and actioned before the next load.
Algorithms can detect:

  • Charging system faults
  • Low refrigeration capacity
  • Fuel system failures
  • Diesel engine failures

Extend the life and performance of older TRUs

Get more ROI out of your current temperature-controlled equipment. Use the Remote Operating Centre’s predictive algorithm to help mitigate the hazards associated with maintaining older TRUs on the road. Advanced notifications provide the lead time and diagnostics necessary to fix units proactively, rather than retiring them. Unplanned downtime and emergency service can be virtually eliminated while you budget to phase-in newer units.

Take your data – and business – to new levels

With TracKing® ConnectedSuite™ in place, our connective technology gives you access to the sophisticated functionalities of ROC. Precise data offers valuable insights into the utilization patterns of equipment and monitors the frequency and nature of problems that have transpired during a specified period. With rich data at your fingertips, you can identify trends and patterns that can optimize your temperature-controlled fleet equipment and ensure that your business remains competitive.

Questions about Remote Operating Center?